Webinars Tomorrow: 7am, 11am, and 9PM Eastern: Brick and Mortar + Online: How to Bring Customer Experience Together

Come hear yours truly pitch an end to end demonstration using the Watson Customer Engagement platform!

7 am Link: https://event.on24.com/wcc/r/1508947/A3D0C04153E3784004C099EB66C5EB18?partnerref=internalpromo

11 am Link: https://event.on24.com/wcc/r/1508974/6C30DA045534EEEFDD9CEBF2AD7EBC85?partnerref=internalpromo

9 pm Link: https://event.on24.com/wcc/r/1508981/63B24089615343E918C0C00CFE74B32E?partnerref=internalpromo

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Watson Customer Engagement for Developers is here!

We have several offerings spanning Marketing and Commerce and many more coming this year. As a developer, you can now sign up to be notified when products and API’s become available on the IBM marketplace. Bookmark it and sign up today for notifications.

Check it out today.

IBM named as Leader in Gartner Magic Quadrant for Digital Commerce

This is good news for IBM and while Gartner mentions Watson Commerce Insights for predictive merchandising and predictive search, I am not sure why it doesn’t include products like Dynamic Pricing – which is clearly stated as a primary initiative for most B2B sites by 2018.  Analytic’s and augmented intelligence is a big area IBM is investing in and it ties closely with managing customers for both B2C and B2B sites. As stated in this report, by 2020, smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%. I don’t think products like IBM Predictive Customer Intelligence or Watson Customer Experience Analytics are well represented in this report and by next year there will be even more augmented intelligence features in the IBM suite. At some point, the Digital Commerce quadrant has to recognize these add-ons as a base part of doing business in this report and this year they should have clearly been listed as strengths in the industry.

Another area I think the report falls short on is order optimization. With more and more companies moving to buy on-line pick up in store or more specifically buy on-line ship from store, you are going to see more demand for order fulfillment optimization, something Watson Order Optimizer covers very well.

Some key messages from the report IBM is focusing on:

  • IBM is a Leader, based on its product functionality, ability to support B2C and B2B business models, and its supporting ecosystem of applications that connect to its commerce platform across the globe.
  • IBM maintains an extensive set of partners in the digital commerce ecosystem, which was highly thought of by its reference customers — all scored it “very high” or “outstanding.”
  • By 2018, 40% of B2B digital commerce sites will use price optimization algorithms and configure, price and quote tools to dynamically calculate and deliver product pricing.
  • By 2020, 25% of leading online sellers will have enabled first-generation “commerce that comes to you” capabilities.
  • By 2020, smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%.

Get 2X conversion rates with Apple Pay and WebSphere Commerce

See how Apple Pay and Commerce on Cloud can help you add Apple Pay to your storefront, giving your customers the latest shopping experience.

12% Increased conversion with Instart Logic and WebSphere Commerce

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Instart Logic has an amazing solution that will increase your conversion rates and speed up your site greatly. Check out this video where I introduce the solution and then see a quick demonstration of the Instart Logic solution implemented on the WebSphere Commerce starter store.

The future of Marketing with Watson

 

If you missed the demonstration at Amplify with Watson and the IBM Marketing platform then you missed a really impressive demonstration.

CoreMedia’s Advanced Digital Asset Management with WebSphere Commerce

I had the pleasure of seeing this demonstration at Amplify in Tampa this year and I was immediately impressed with what CoreMedia has accomplished. I am just amazed that every year CoreMedia seems to provide an amazingly easy to use digital experience integrated with the IBM Commerce platform.

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