Product delivery date: An online shopping experience

deltaI have been in the process of remodeling my kitchen. I am not going to mention any companies here but you can imagine two very large home improvement stores in the United States and those are the two I will be talking about. Oh yes, and I also checked Amazon. 🙂

This particular order was for a new faucet you see in the post. It is the Delta 9192T, it is very cool and can be turned off and on by touching the metal casing.

The two stores in question did not have this model “in stock” so I ventured online to their sites. Both stores were very close in price so now it came down to when I could get it delivered. I have the counter guys coming in to do laser measurements in two weeks and they need the faucet to measure the holes they will be cutting. So I had two weeks to get it.

Now, I am not sure what the back-end rules and connections these sites have configured but I do know what the software is. In the end, one store said it could take 7-14 days delivery and the other store said 3-7 days delivery. This to me could make or break many sales on a site, especially in the home improvement sector because of timeline constraints. So it makes me think where is the disconnect?

The back-end business rules in this space are controlled by many factors: inventory visibility, manufacturer, warehouse management, transportation management, store availability, and ship from store features. All of these can play in the estimated delivery time for a product and if your systems are connected and the rules optimized – you should be able to narrow this down very easily. The internet is a brutal place for shopping, every little piece counts.

Here is a cool commercial for the faucet we purchased:

2 thoughts on “Product delivery date: An online shopping experience

  1. Good point. Let me share a story in response. Back in the 90’s, not so long after the wall fell, I had a chance to visit Russia, and one day we browsed the produce market in Novosibirsk. One of many interesting things I noted was the obvious contrast between the ‘negotiating’ vendors, who inherently understood how a market economy works and who was crowded by customers, and mixed in right between them, the ‘resigned’ vendors staring emptily into space, devoid of customers, as they had grown up and depended on centrally defined prices their whole lives. You must evolve to stay competitive. No doubt in my mind that the business rules you mention will drive smart vendors to win over ignorant ones. Smarter Commerce wins!

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