A great marketing and customer dialog example!

princess_house_crystal_heritage_water_goblet_P0000075358S0690T2It was a cold winter night as I went into the garage and retrieved the almost empty Princess House Crystal Truffle bowl my mother left with the a small amount of the tasty dessert remaining. I picked up the expensive bowl and realized there was a crack almost all the way around it, my heart sank as I realized I now have to call mom…

Ok, enough with the dramatics! After much searching I went online and found a replacement site to order the 15+-year-old bowl. Of course the sticker shock was not enough but searching for a long time frustrated me even more. Eventually I was able to find it and order it.

Today, in my email, I received from the company I ordered it from a list of crystal replacements that have the same pattern. These are pretty hard to find and to know they are now in stock is great news. The email had a list with the price and in stock inventory of the pieces.

Special Note – The following is a sample of hard-to-find pieces
                      in this pattern that have just arrived, and that
                      are available while supplies last. (Our entire
                      inventory in this pattern is listed immediately
                      below this “newly arrived” section.)

crystal-replacements

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