Often a community does not know about other communities or what technologies they use every day are also used in other products or industries. The IBM Sales Center is an Eclipse/Lotus Expeditor based application and it is used in conjunction with Websphere Commerce and more specifically in call centers. The application allows connectivity to multiple stores allowing a single person to support many storefronts.
IBM Sales Center for WebSphere Commerce is a new and separately orderable feature that leverages the catalog, order management, promotions, and merchandising capabilities of WebSphere Commerce to provide call center representatives with the functionalities they require to service and up-sell to
cross-channel customers. — link